US Orders

US Orders

Orders are accepted via phone, fax, and email. Contact customer service to place an order.

Have the following information ready before placing your order:

  • Purchase Order number
  • Name and Telephone Number of Person Ordering
  • Shipping Address (No P.O. Boxes)
  • Billing Address (If Different From Shipping)
  • Name of Product, Quantity and Catalog Number
  • Credit Card Number and Expiration Date (If Applicable)
  • FedEx, UPS, or DHL Account Number (If Applicable)

Toll Free:
(888) 896-3350 Select option 1 for Customer Service

Fax:
Fill out and print our ONLINE ORDER FORM and fax to (925) 484-3390

E-mail:
orders@dbiosys.com

Confirming Orders:
To avoid duplicates of your shipment, if a confirmation is sent by e-mail, please clearly mark, “Confirming Order.”

Payment Sources:
Diagnostic BioSystems accepts Visa, MasterCard and American Express. Clients with approved credit can also pay with wire transfer or check.

Terms:
Net 30 days upon approval. Overdue accounts are subject to a finance charge of 1.5% per month.

Prices:
Prices are listed in US dollars. All payments are to be made in US dollars. Prices are subject to change without any notice.

Freight:
FOB is Pleasanton; CA. Shipping charges will be prepaid and added to invoice if an account number is not provided.

Returns:
Products shipped on customer’s order will be considered as final sales. If you need to return an item, please call DBS within five working days after receipt of the product for a Return Authorization Number. No credit or exchange will be permitted without prior authorization. Credit or returns for products will be authorized when product performance does not meet the quality stated or products were shipped in error. Product liability limited to refund or replacements only.