Orders maybe be placed by calling toll free 1-888-896-3350 or 925-484-3350 or emailing firstname.lastname@example.org You may also fax in an order to 925-484-3390.
DBS’s hours of operation are Monday-Friday from 8:00 am to 5:00 pm (PST). All orders placed before 2:00 pm PST will be shipped the same day.
- Please contact Customer Support immediately.
- Do not throw away any of the product.
- Credit will be issued for any product delivery errors caused by Diagnostic BioSystems, or if you receive any product in error.
- Product damaged in transit will be researched and may be replaced by Diagnostic BioSystems.
- If further action is required, a Customer Support will contact you.
Please call Customer Support toll-free at 1-888-896-3350 or directly at 925-484-3350, and follow the prompts.
You may also reach us via email at email@example.com
- Do not throw away any product.
- When returning kits, you must include the entire kit to receive a credit.
- No credit will be issued without an RMA number that will be given to you by Customer Support.
- Product must be received by DBS within 30 days from the issuance of the RMA number.
- No credit will be issued after the 30-day period.
- No credit will be issued for incorrect customer orders such as:
- Wrong quantity ordered
- Wrong part number ordered
Please contact Customer Support regarding any pricing and invoicing questions.